Postal services / government
HOT INNOVATION AREA: CHANGE MANAGEMENT (CULTURE)
To be “Part of Tomorrow” is Australia Post’s most recent strategy and the next major chapter in its history; as such, the HR team has launched a significant cultural initiative. The Grapevine is a program developed by the team to break new ground in change management. It begins with recognising how change is influenced through storytelling, which the program demonstrates by engaging groups of 100 influential people across the business, regardless of job titles and positions, to come forth and share their stories. At The Grapevine, participants are invited to have genuine and purposeful conversations with colleagues from all parts of the company, share stories on common values, and discuss action plans that will help achieve the main strategy. Knowledge and insight sharing is continued through post-event support, which aptly demonstrates the grapevine concept.
WHAT WE HEARD FROM THE GRAPEVINE
• Participants of The Grapevine scored 13% higher on engagement, based on employee engagement results
• Of the 65 driver questions on engagement, scores on 62 of them were higher for teams with at least one participant in The Grapevine program
• An identified cohort of influential people across the Australia Post Group now serves as a trusted channel to disseminate messages and test new ideas