TELSTRA

Telecommunications
Hot innovation area: Technology

It’s no surprise to find Telstra on this list: it’s one of the few organisations to have a dedicated HR Innovation Team. Its goal is to simplify and improve processes, implement innovative solutions to reduce calls to the HR support helpdesk (HR Direct), and drive adoption of HR self-service. Two recent HR innovations include the development of a personalised employee HR information page (Me Page) and an HR app (My HR). Me Page is a SharePoint site which extracts an individual’s employee information from over six different systems and presents it in one simple, personalised page. Employees can check their pay, leave balances, length of service, rewards program points, job opportunities and training requirements. The My HR app was developed to enable employees to use their mobile devices to complete HR activities previously only possible on a computer. My HR has been downloaded over 7,000 times.