SUNCORP BANK

Banking & finance
Hot innovation area: L&D

Suncorp’s L&D team recently demonstrated their innovative approach to learning when they delivered a new Personal Loans program for staff. Utilising the READY>SET>GO>SHOW structure, which aligns closely with the 70:20:10 methodology, this approach recognises that learning is more than just a workshop, and focuses on the importance of transforming learning into workplace practice. Combining online, facilitator-led and social media platforms, the program turned traditional learning on its head. Instead of print-heavy participant guides, learners were provided with a slim plastic pouch in which they could store Top-Up sheets distributed throughout the workshops. Instead of PowerPoint slides, a series of posters and flipcharts were displayed around teaching rooms. The program design also utilised a ‘backwards’ development approach whereby stakeholders and subject matter experts firstly determined and documented what successful performance looked like and how it could be assessed.