HOLLYWOOD PRIVATE HOSPITAL (RAMSAY HEALTH CARE)

Healthcare
Hot innovation area: Leadership development

The typical background of a ward manager in a hospital is one of rising through the ranks from junior nurse to senior, and then to an expert clinician. Management skills are often an afterthought for those who progress down this path, even though they may end up managing up to 60 staff. Since 2013 the HR team at Hollywood Private Hospital have focused on ‘transforming clinicians to managers’. A robust in-house education program was developed, with a focus on empowering managers to manage day-to-day employee issues. Core HR subjects (managing absence, bullying and harassment, etc) are each delivered four times a year. In addition, an emailed ‘HR Tips’ guide was introduced, covering topics such as reference checking.