HEALTH INSURANCE FUND OF AUSTRALIA (HIF)

Insurance
Hot innovation area: Talent management

The Perth-based not-for-profi t private health insurer recently celebrated its 60th anniversary in fine form: key strategic decisions ensured rapid customer growth (climbing to over 27% year-on-year growth in an industry that traditionally moves at 2–3%), and an increase in headcount from 60 to 105. The existing HR processes needed an overhaul to keep up with this growth, crystallised in the development of a Talent Sourcing Strategy. Paper-driven and admin-heavy processes were jettisoned, replaced with candidate management and testing solutions (courtesy of Revelian) and brand-aligned end-to-end onboarding (courtesy of Navigo). The result has been a scalable solution for any growth situation, better end-user experiences and, most importantly, a positive candidate experience.