CALTEX AUSTRALIA

Fuel supplies & retail
Hot innovation area: Performance management

Caltex’s ‘Personal Best’ takes a fresh look at all aspects of performance management methodology and processes. The company has removed performance ratings and the focus is now on open, honest conversations around actual performance, strengths, achievements and learning. The change has resulted in more regular and fluid quality conversations about rounded performance rather than a focus on mid-year and end-of-year reviews.

Both leaders and employees were supported throughout this shift. HR developed workshops to help participants focus on the performance preview conversation, feedback and coaching skills, as well as the performance review discussion. ‘PB Buddies’ have also been established to further support leaders.

After only eight months since the introduction of Personal Best, the number of employees who believe they receive regular feedback and coaching that assists their development has increased by 8%, as seen in recent Aon Hewitt Employment Engagement Survey results.