HC: What do you consider to be your biggest career achievement to date?
SK: Leading the merger of BT and St.George Wealth. This was a challenging period where we brought together two great wealth management businesses and I’m proud of the work we did on embedding a high performance culture while respecting and building on both organisations’ heritage and strengths.
HC: Describe yourself in a few key words.
SK: I’m passionate, positive and performance oriented. I love to have fun and celebrate successes along the way.
HC: The advice I would give a fresh grad starting out in HR would be…
Be curious and pro-active – ask questions about why things are done the way they are, ask successful people for tips and ideas
Put your hand up for the challenging tasks – sometimes these can seem mundane or scary but will lead to opportunities for growth and exposure
Deliver on your promises
Career timeline: Shenaz Khan
Pensions Administrator (South African Mutual)
Variety of client services roles
Senior manager – Life Business, ING
Assistant general manager – Client Services, ING
Executive director – Customer Service Group, ING
Head of performance management, reward and HR consulting, ING
Head of organisational development, ING
Executive director, people & culture, ING
Head of corporate core people & performance, Westpac
GM human resources, BT Financial Group, Westpac
GM human resources, retail and business banking, Westpac
GM human resources, group services, Westpac