- Best practice: Putting employees first pays off for HCL
One global IT organisation has turned theories about customer loyalty on their head by adopting 'Employee First Customer Second'. The results have been a sea-change for the organisation - here's how they did it
- Corporate culture: Tread carefully during restructuring
Now more than ever brand loyalty from both customers and employees is critical. Craig McCallum explains why
- Legal: Twittering towards dismissal?
How far can employers go to discipline employees for social networking posts they make in their private time? Fay Calderone provides the answers
- Training & development: Survival tips for your organisation
Amidst the doom and gloom, it is the skill and commitment of an organisation's people that will take the company where it wants to go in the future, writes John Taya and Stuart Orr
- How to reap the rewards of executive coaching
Coaching offers an opportunity to develop clarity in work habits and skills practices, and provides invaluable insights that highlight gaps, clarifies expectations and does not compromise the individual in any way.
Ricky Nowak explores how to get the most from coaching
- Mentoring: Establishing a mentoring culture
We all have mentors - people who show us the way and help us tread a wiser path. We require different types of mentors at different times in our lives and careers. Anthony Howard provides some tips for establishing a mentor friendly culture in your organisation