Opinion & Best Practice

  • Opinion: When workplace humour crosses the line by Contributor

    Humour plays a critical role in the workplace. However, a line is crossed when that humour violates the most basic human value: that of acknowledging, respecting and validating people’s differences.

  • Opinion: Digital disruption empowering the next-generation workforce by Contributor

    Organisations are having to become more focused and responsive to the needs of customers as they are increasingly more digitally connected and to meet their expectations of near instantaneous answers and action. But the creation of a consistently positive customer service environment requires engaged and equipped employees, as Michael Stelzer writes.

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