Organisations are having to become more focused and responsive to the needs of customers as they are increasingly more digitally connected and to meet their expectations of near instantaneous answers and action. But the creation of a consistently positive customer service environment requires engaged and equipped employees, as Michael Stelzer writes.
Businesses will benefit from the opportunity to engage with young job candidates, says says a global staffing group.
Allowing your employees to work unpaid overtime could inadvertently damage your employee brand.
Employers will get the chance to “try before they buy” interns as part of the Federal government’s new youth training initiative.
Businesses that take on young people and interns could be eligible for up-front payments and wage subsidies, budget reveals.
Dr Glyn Brokensha talks why he chose a career in people and their behaviour and how new technology has revolutionized today's HR space
There are four ways to promote the value of emotional intelligence within an organisation.
Australia’s workforce has 8,600 fewer people starting apprenticeships and traineeships this year compared to last year.
The fallout from the Brexit vote on Australian businesses is likely to be a mix of positive and negative.
If it goes ahead, the move may see a number of HR functions outsourced to external firms.
By valuing emotional intelligence in themselves and others, HR professionals can foster a productive and rewarding workplace.