- Something to believe in: HR at SAP
This month’s profiled HR professional, Lisa Christy, talks diversity, change management and following a passion in life and work
- What’s hot and what’s not: HR salaries and sought-after skills in 2012
2012 is past half-way, and the latest data for Q2 is in – if you’re planning on up-skilling, specialising in health and safety, IR or change management could be the ticket to commanding bigger bucks.
- Banking on gender equality: HR at Westpac
As Australia’s first bank, established in 1817, Westpac has seen a full spectrum of challenges. Shenaz Khan, the bank’s general manager HR, tells Carolin Wun how it is embracing the gender equality debate
- Lessons from the most engaged
New findings have revealed that soldiers, accountants and insurance brokers are the most engaged workers in Australia – what’s the secret?
- An engaging vision: AIM transforms
In May 2009 the employee engagement score at AIM was an embarrassing 39%. Two years later it had climbed to 72%. David Wakeley outlines how the organisation transformed, and provides tips for others to follow their lead.
- Can HR strategy save business from the customer service slump?
Australia has scored particularly poorly in the consumer satisfaction ranks – only France recorded a higher dissatisfaction rating. The fact remains that good employees remain vital to good service.