HR Strategy

  • Banking on gender equality: HR at Westpac by Human Capital

    As Australia’s first bank, established in 1817, Westpac has seen a full spectrum of challenges. Shenaz Khan, the bank’s general manager HR, tells Carolin Wun how it is embracing the gender equality debate

  • Lessons from the most engaged by Stephanie Zillman

    New findings have revealed that soldiers, accountants and insurance brokers are the most engaged workers in Australia – what’s the secret?

  • An engaging vision: AIM transforms by

    In May 2009 the employee engagement score at AIM was an embarrassing 39%. Two years later it had climbed to 72%. David Wakeley outlines how the organisation transformed, and provides tips for others to follow their lead.

  • Can HR strategy save business from the customer service slump? by Stephanie Zillman

    Australia has scored particularly poorly in the consumer satisfaction ranks – only France recorded a higher dissatisfaction rating. The fact remains that good employees remain vital to good service.

  • Social media and personal branding polarises HR by Stephanie Zillman

    Be warned: you will soon be asking candidates for their Klout score, and will of course have to know your own, too.

  • When HR becomes PR nightmare by Stephanie Zillman

    A Melbourne organisation received a rude surprise over the weekend when the position of CEO was advertised on Seek using its official log-in and company logo.

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