The employee experience and the customer experience are closely intertwined, as Anouche Newman explains
Rebecca Skilbeck reveals seven key themes that underpin the creation of a culture of innovation
Does culture really eat strategy for breakfast? Organisations that proactively go about managing their culture attain greater returns across key metrics such as revenue, profit and customer service than those that don’t, writes Stuart Havill.
New research has investigated the impact workplace bullying has on women – bizarrely it was found that women actually work harder after being harassed.
Most HR professionals don’t have Sherlock Holmes’ deductive skills, so it’s hard to find out the truth about workplace allegations if your interviewing skills aren’t up to scratch.
To succeed in an increasingly competitive industry, organisations need to embed a strong customer service ethic into their corporate culture.
Gaining a spot on a ‘best employers’ list can work wonders for HR strategy. It’s a feather in the cap for any HR director and can bolster branding, retention, engagement – you name it. So how do you nab a nod from the list-makers?
The work environment has changed, meaning companies need to build adaptable, adjustable work models and drive a culture of collaboration to succeed. Lincoln Crawley outlines why an era of certain uncertainty requires new approaches to the world of work.
Here's what you need to know about the Coalition Government's shock announcement yesterday
New technology will transform the workplace in areas such as business processes and employee training, says Dr. John Burgin
Looking beyond potential threat and towards potential opportunity is where leaders can exert significant influence