- From Capitalism to Talentism
A major challenge for businesses today and into the future will be building a defensible, diverse bench of talent ahead of less prepared competitors. Dianne Jacobs provides her tips.
- Customer-service employees: love ’em or lose ’em
The message from a major new report is that if you have staff involved in customer service you better get them engaged and trained up: the alternative could be loss of competitiveness, an increase in your staff turnover rate and even longer-term business failure.
- Finding skeletons in candidates’ cupboards: new social-media scanning tool launched
Ever wished you could trawl the entire web with a single click and find all those unsavoury bits of information on people that would preclude their suitability for a position? Or what about info that could give you a headstart in legal proceedings? The Irish designers of a new software tool to be released later this month say it can do just that.
- Bullying: Watch for the prodders not the punchers
Extreme cases of bullying may make the 6pm news, but the bigger problem in reality is the majority of bullying that happens on a much more subtle level. And the bad news for HR is that it’s much harder to detect, act upon and eradicate.
- Safety First
How important is risk perception to safety culture? Ros Burke says the management of safety should be handled in the same systematic way employers manage their finances – using a structured risk management approach that is auditable, reproducible and measurable
- Frontline Intelligence: Instep - Business acumen here to stay
What do business leaders expect from their HR function? Kate Henderson outlines what skills early HR career professionals need to work on to stay ahead of the pack.