- Opinion: Digital disruption empowering the next-generation workforce
Organisations are having to become more focused and responsive to the needs of customers as they are increasingly more digitally connected and to meet their expectations of near instantaneous answers and action. But the creation of a consistently positive customer service environment requires engaged and equipped employees, as Michael Stelzer writes.
- The No. 1 reason people leave their jobs
The leadership skills of managers are the greatest source of employee fulfilment, writes Ciaran Foley, head of Frazer Jones, Australia
- Case Study: Australia Post
HRD looks at Australia Post’s innovative approach to driving new business revenue, employee engagement and retention.
- Retention Special Report: Drive-Away Benefits
Wrapping a car into a salary package remains a popular choice for many employees, and doing so as part of a salary sacrifice arrangement often raises the topic of novated leases. Pasquale Petrucci, national manager novated at ORIX, chats about the latest trends and what’s involved.
- Retention Special Report: HRD Meets the King of Culture
Armed with a unique and undeniably effective approach to culture, high school dropout Stan Slap has instilled his people-first management ethos into organisations all over the world. Here, he talks to Nicola Middlemiss about book deals, building trust and using business as a conduit for humanity.
- Time to engage employees: Adviser-led workplace super solutions
Employees who make choices about their super have better financial and retirement outcomes than those who don’t. And employers who actively help their employees engage with their super are providing a benefit their employees really value. Is it possible that everyone might win with the right workplace super solution?