- Building customer centricity
Customer-centric thinking is essential for all organisations, not just service and retail businesses. Kate Messenger outlines what best practice employers are doing to ensure the customer always comes first.
- Law of ‘stand-downs’ amid Slipper debacle
Taxpayers will foot the bill of parliamentary speaker Peter Slipper’s full salary despite being stood aside this week – HC takes a look at the workplace law of stand-downs.
- Consistency essential in all disciplinary action
An organisation has been ordered to pay more than $20,000 in compensation after Fair Work found it unfairly dismissed an employee.
- Duty of care policies still not comprehensive enough
An expert in workplace duty of care policy has warned that employers in Australia and Asia-Pacific countries need to install more effective frameworks to avoid legal hot water.
- Oh what a feeling --- Australian sackings the Toyota way?
Pia Lee outlines the potential damage caused by the disconnect between Toyota's values and their actions taken in the recent retrenchment of 262 workers.
- Refreshing take on teambuilding
It’s not often a CSR endeavor comes along that also has the scope for a unique teambuilding experience – a not-for-profit foundation is giving landmine victims the gift of prosthetic hands, and they’re built by everyday Australian corporates.