• Building customer centricity by

    Customer-centric thinking is essential for all organisations, not just service and retail businesses. Kate Messenger outlines what best practice employers are doing to ensure the customer always comes first.

  • Law of ‘stand-downs’ amid Slipper debacle by Human Capital

    Taxpayers will foot the bill of parliamentary speaker Peter Slipper’s full salary despite being stood aside this week – HC takes a look at the workplace law of stand-downs.

  • Consistency essential in all disciplinary action by Human Capital

    An organisation has been ordered to pay more than $20,000 in compensation after Fair Work found it unfairly dismissed an employee.

  • Duty of care policies still not comprehensive enough by Human Capital

    An expert in workplace duty of care policy has warned that employers in Australia and Asia-Pacific countries need to install more effective frameworks to avoid legal hot water.

  • Oh what a feeling --- Australian sackings the Toyota way? by

    Pia Lee outlines the potential damage caused by the disconnect between Toyota's values and their actions taken in the recent retrenchment of 262 workers.

  • Refreshing take on teambuilding by Stephanie Zillman

    It’s not often a CSR endeavor comes along that also has the scope for a unique teambuilding experience – a not-for-profit foundation is giving landmine victims the gift of prosthetic hands, and they’re built by everyday Australian corporates.

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