Resources

  • Can HR strategy save business from the customer service slump? by Stephanie Zillman

    Australia has scored particularly poorly in the consumer satisfaction ranks – only France recorded a higher dissatisfaction rating. The fact remains that good employees remain vital to good service.

  • Soft skills the path to success by

    Soft skills are not taught as part of our education and are not easily measured - yet Sandra Banister outlines how soft skills can make a real difference in the hard-nosed corporate world.

  • Social media and personal branding polarises HR by Stephanie Zillman

    Be warned: you will soon be asking candidates for their Klout score, and will of course have to know your own, too.

  • Radical shake-up of workplace bullying by Stephanie Zillman

    In response to a radical submission put forward by Unions NSW to the federal workplace bullying inquiry , a leading employer advocacy body has claimed that while bullying remains a significant issue, it is being inflated by the unions.

  • Important changes to workers' compensation in NSW by

    After extensive consultation with NSW employers and the receipt of stakeholder submissions, WorkCover has undergone sweeping changes – are you up-to-date with changes that may affect your organisation?

  • Why we DON’T really want balance - Your chance to win! by External

    Dr Adam Fraser introduces a new concept that may just assist in that elusive search for harmony in work and home life: transitions. Enter the competition for a chance to win a free coaching session or a copy of Dr Fraser's new book, 'The Third Space'.

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