- Can HR strategy save business from the customer service slump?
Australia has scored particularly poorly in the consumer satisfaction ranks – only France recorded a higher dissatisfaction rating. The fact remains that good employees remain vital to good service.
- Soft skills the path to success
Soft skills are not taught as part of our education and are not easily measured - yet Sandra Banister outlines how soft skills can make a real difference in the hard-nosed corporate world.
- Social media and personal branding polarises HR
Be warned: you will soon be asking candidates for their Klout score, and will of course have to know your own, too.
- Radical shake-up of workplace bullying
In response to a radical submission put forward by Unions NSW to the federal workplace bullying inquiry , a leading employer advocacy body has claimed that while bullying remains a significant issue, it is being inflated by the unions.
- Important changes to workers' compensation in NSW
After extensive consultation with NSW employers and the receipt of stakeholder submissions, WorkCover has undergone sweeping changes – are you up-to-date with changes that may affect your organisation?
- Why we DON’T really want balance - Your chance to win!
Dr Adam Fraser introduces a new concept that may just assist in that elusive search for harmony in work and home life: transitions. Enter the competition for a chance to win a free coaching session or a copy of Dr Fraser's new book, 'The Third Space'.