- Improving customer service with staff incentives
Australia’s customer service levels leave much to be desired. Tom Washington explores how employers can incentivise staff to up their game
- Taking responsibility – HR’s role in CSR
There are clear business benefits to be had through a sound corporate social responsibility program. Tom Washington reports on what makes such schemes successful and the role HR must play
- Stretching dollars on stress
It pays to tackle workplace related stress in organisations, writes Angela Priestley, but a shift in culture will go further than even the most expensive organisational programs
- Feature: Keys to leadership coaching success
A lot has been said about poor leadership during the global financial crisis. In certain cases, including the high profile Lehman Brothers meltdown, business leaders have effectively been blamed for the downfall of entire organisations.
- The under-appreciated value of recognition
“Recognition is deceptively complex and difficult,” says Leigh Branham, author of Re-Engage. “Many managers simply don’t know how to do it.” This view may come as a surprise; a word of praise from a manager seems the simplest thing in the world.
- Closing the gap in distance learning
Distance learning has both grown in popularity and sophistication to become a very real learning solution for professionals. HR Leader looks at the latest trends in distance learning and how to get the most out of distance learning courses