Employers and HR professionals need to recognise, use and understand how emotions can impact behaviour and performance. Using emotional skills in a strategic way to build and maintain energy levels optimises performance in the workplace.
Karen Borgelt of AllsortsCT says HR professionals and managers need to learn how to leverage emotional strengths to build effective working relationships.
“By learning to read people accurately and hear what they are ‘really’ saying, emotional intelligence enables you to become a more effective communicator in the workplace and is a crucial skill to have,” says Borgelt.
Hear more on this and other essential skills at the upcoming Strengthening HR Skills and Capability Masterclass in Brisbane on 3 May 2012.
Places are limited. Find out more and register at toptalent.hcamag.com
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