- Customer-service employees: love ’em or lose ’em
The message from a major new report is that if you have staff involved in customer service you better get them engaged and trained up: the alternative could be loss of competitiveness, an increase in your staff turnover rate and even longer-term business failure.
- Finding skeletons in candidates’ cupboards: new social-media scanning tool launched
Ever wished you could trawl the entire web with a single click and find all those unsavoury bits of information on people that would preclude their suitability for a position? Or what about info that could give you a headstart in legal proceedings? The Irish designers of a new software tool to be released later this month say it can do just that.
- Bullying: Watch for the prodders not the punchers
Extreme cases of bullying may make the 6pm news, but the bigger problem in reality is the majority of bullying that happens on a much more subtle level. And the bad news for HR is that it’s much harder to detect, act upon and eradicate.
- Landmark decision means employers must implement pay increase for 150,000 workers
Fair Work Australia (FWA) announced yesterday that private-sector employers in the social and community services (SACS) industry will be hit with a wage increase requirement ranging from 19% to 41% to be phased in over the next eight years via the industry modern award.
- Induction Part II: Horses for courses
A common shortcoming of many induction or ‘on-boarding’ programs is a failure by HR to adequately tailor the process to meet the needs of the wide variety of circumstances from which new candidates have come.
- Recruitment of international graduates on the rise
Employer demand for international graduates in 2011 increased to levels not seen since before the Global Financial Crisis in 2008, according to a new report.