How do some HR professionals deal with difficult performance matters with such aplomb? It is generally appreciated that HR is a mix of technical knowledge and soft skills, but how do some HR professionals manage to work through difficult matters when others unhinge?

Being treated unfairly, being prevented from attaining a goal and being put down by co-workers are among the most commonly cited anger producing events at work. How angry we feel when these things happen however, can depend on the aspects of the office environment.

Employment contracts are often an afterthought for employers - hastily drafted after the employee has started work or an outdated document, signed and never looked at again, despite employee promotions or legal changes.